If you notice that the LadySystem® product you purchased is defective, please contact our Medical Information Service. They will record your complaint and explain the procedure to follow to return your LadySystem®, provided the complaint is justified.
Medical Information Service: 1 888 666-0611
LadySystem® is covered by a one (1) year warranty, effective from the date of purchase. You can consult the LadySystem® Limited Warranty Policy below.
LadySystem® Limited Warranty Policy
The warranty covers a one (1) year period following the date of purchase by customer. Only your invoice or sales receipt confirms the date of purchase. The complete LadySystem® set and the sales receipt must be included with the returned product. If deemed justified because of a manufacturing defect, Duchesnay will replace the defective product with a new LadySystem® set. A maximum of two (2) replacements will be allowed within the year following the initial purchase.
Duchesnay Inc. cannot be held liable for damage resulting from improper use of the LadySystem® product. It is important to thoroughly follow the instructions for use shown in the Consumer Information Leaflet included in the LadySystem® package. You can also access to them and to a video presentation on our web site www.ladysystem.ca. This policy applies only to the LadySystem® product bought in Canada through a Duchesnay’s authorized distributor.
How do I return an item that is defective?
We only exchange goods if they are defective or damaged. In the circumstance where you consider a product is defective, you should promptly follow our Return Policy. Following the received instructions, you will be prompted to send the defective product back. NOTE THAT ONLY RETURNS THAT HAVE RECEIVED AN AUTHORIZATION NUMBER WILL BE ACCEPTED.
NOTE: THE PRODUCT MUST BE RETURNED IN ITS ORIGINAL PACKAGING.
Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are entitled to a replacement, we will send it to you under the condition that the products associated with the return and shipped back by you are received by LadySystem.ca in the same condition as when they were shipped and received by you.