Frequently Asked Questions
FREQUENTLY ASKED QUESTIONS ABOUT LADYSYSTEM®
Vaginal cones and urinary stress incontinence
If you cannot find an answer to your own question in this section, please send it to us via our Contact us page.
- Do I need to create a personal account to make a purchase?
- No. You won’t need to create an account to order but it is recommended to do so.
- Why it is recommended to create an account?
- We recommend that you create an account so we can better serve your needs. We need to be able to contact you easily in case of an unlikely problem.
- How to create an account?
- To create an account, simply click on the My Accountbutton on the tool bar of the page. Once in the Login page, you can click on the Register button to easily create an account.
Once you've completed all the required fields, you're ready to start making purchases. You'll then receive a confirmation message and a confirmation e-mail asking you to confirm your account.
Important: Please be sure the information you provide is correct and that there are no grammatical errors in your address. This allows us to provide you with the timeliest service possible.
- Will I expect password limitations?
- Your password must contain a minimum of 6 characters. We strongly suggest using both numbers and letters for reinforced security.
- How can I verify my account?
- Simply enter the e-mail address and password given when you signed up and you can verify all your personal information.
- How do I change my e-mail address?
- Simply go to My Account and click on Edit your account information. You'll be asked to enter your e-mail address twice then we'll send a confirmation message to the address provided.
- How can I permanently close my account?
- If you wish close one or several accounts, you must directly contact LadySytem.ca customer service department.
- What fields are required?
- In order to deliver all items, we require that you provide a delivery address. This is the most important piece of information for us.
- I would like to change my postal code, is this possible?
- If you've purchased LadySystem® and it's in the shipment stage, it is important that you contact and inform us as soon as you can. Please contact our customer service department here. This way, we can track your order and have it delivered to the correct address.
If you haven't purchased LadySystem® yet, you just have to change your address in your profile. Don't forget to speak with your credit card company and ensure the addresses match up.
- What billing address will you use?
- Once you enter your credit card information, you will be asked to provide a corresponding mailing address. Note, the billing address for both LadySystem.ca and your credit card must be one in the same.